We integrate our collective expertise and latest technologies to offer you a variety of services to fit all your needs. Our solutions include not only technology, but also a wide range of services from employees with expertise. We will be happy to provide you with everything from concept development to project planning and implementation, and to provide a custom solution that can include one or all of the services. For us, the most important thing is to work with customers and use the latest technology to create memorable events.
With our extensive team of support technicians and the use of modern support tools, we can maintain high maintenance skills during repairs, reducing response time. Since we often perform repairs at the component level, we can provide faster, more cost-effective services without having to change the complete PCB. Suitable for both our own equipment and our customers. Our attitude is part of our environmental work; we prefer to repair it locally rather than sending it to suppliers around the world.
OUR VALUE ADDED SERVICES
We identify what the right product is for the proposed project and to work with our Resellers to get it into their hands and up and running with the least amount of fuss and bother.In each case, we provide our customers with the answers and advice that they request and offer solutions that are affordable, effective and reliable.
Our team of engineers and service technicians are well equipped with sound technical knowledge. You will have full access to our knowledge!
If required, our technicians will provide mechanical drawings to create a steel frame locally or one can be built and shipped with your order.Our team could offer best advice on every aspects of the LED Installations.
Should a hardware component require replacement, we will send out a replacement part immediately to resolve your problem.
REPLACEMENT OF PARTS
Our team of engineers and service technicians are just a call away, ready to resolve any technical issues at hand.
Upon receipt of full payment for the LED Display, Zhenji LED warrants to the original end-user that the LED Display will be free from defects in materials and workmanship for a period of two (2) years from the date of shipment for the repair or replacement of defective parts.
MAINTENANCE & REPAIR WORKS
24/7 TECHNICAL SUPPORT ASSISTANCE
QUALITY PRODUCT OUT OF THE BOX
TIME SENSITIVE SOLUTIONS
CUSTOMIZED SERVICE CONTRACTS
You can contact Zhenji LED toll-free Monday through Friday 9am through 6pm
DIDN’T FIND AN ANSWER TO YOUR QUESTION?
Zhenji LED guarantees that its LED displays are free from defects in materials and workmanship during the warranty period. If during the ``two-year parts replacement' warranty period, if any part of the Zhenji LEDLED display is defective in material or workmanship,Zhenji LED will replace the part with a functional part to ensure that the display is working properly. The remaining time remaining in the customer's original limited warranty will cover the replacement unit. Zhenji LED does not provide any warranty for any third-party software, whether it is included with the monitor or installed by the customer. Installing any unauthorized hardware, parts or components will also void the warranty. See the warranty exclusion list below.
Warranty does not include...
Any product whose serial number is smeared, modified or removed. Any product that is damaged, deteriorated, or malfunctioned due to:
Accident, abuse, neglect, fire, water, lightning or other natural behavior. Intentional destruction, unauthorized product modification or failure to follow the instructions accompanying the product.
Repair or attempt repairs by anyone not authorized by Zhenji LED.
Software or data loss during repair or replacement.
Install the LED display without following the squareV installation guidelines.
External causes such as power fluctuations or malfunctions.
Use consumables or parts that do not meet the squareV specifications.
Any other reason not related to product defects.
Hardware / Accessories / Parts / Components - Install any unauthorized hardware, accessories, consumable parts or components.
Zhenji LED's liability is limited to the cost of product repair or replacement. Zhenji LEDis not responsible for the following:
Other property damage due to any defects in the product,
Inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships or other business losses - even if told to cause such damage.
Any other damage, whether it is accidental, consequential or other damage.
Any claim by any other party to the customer.
1) If there is a guarantee, the customer should pay the shipping fee back to Zhenji LED. Zhenji LEDwill repair or replace defective parts for free.
2) If the warranty is out of scope, the customer will be charged for the shipping to and from the Zhenji LED equipment and a reasonable material and material fee.
1) At the request of the customer, Zhenji LED shall provide on-site service to the customer for on-site installation instruction and training, as well as on-site troubleshooting and repair or maintenance of the LED display. On-site service will be subject to the following additional terms.
2) Please consult your project manager for the service fee.
3) The number of service days starts from the date the engineer leaves the service base and ends on the day the engineer returns to the service base.
4) The round-trip ticket from the service base to the service city shall be borne by the customer.
5) Zhenji LED service engineers should be provided with local transportation, proper food and accommodation.
6) For the installation service, Zhenji LED's field service engineer should arrive at the customer's city within one week of receiving the customer's notice, provided that the service engineer has obtained a valid travel document with the help of the customer.
7) Zhenji LED's standard format service ticket will track service details and be recorded by the service engineer and signed by the customer.
8) Once the display has been installed or repaired and/or maintained, an operational test shall be performed to accept. The customer and Zhenji LED's field service engineer should sign the acceptance confirmation to ensure that the LED display is working properly.